Intercontinental Boston Otel

Very nicely appointed room; good location; good bar and restaurant

Given the price, internet should be free.

The location of the hotel

The cost for the size of the room and the set up and no city view like stated when the reservation was made

Good upmarket hotel at reasonable price with helpful & friendly staff

I liked its lovely building. Private parking if needed, staff was really great.

Staff were friendly and private parking was available. Loved Boston, the hotel was great.

Comfy beds in the rooms. Best hotel experience.

The bed was comfortable, after a long drive. I appreciated the hotel.

The room given to us was comfortable. Excellent location and normal prices.

Staffs were friendly though we were staying not for the first time. All in all a great experience.

The hotel was great, we loved the design and appointments!

Breakfast buffet looked wonderful but the eggs were dry and had no flavor and the quality of the croissants wasn't as good as it should have been. Only drawback was lack of bathroom privacy in the rooms which could be addressed with a noise machine or larger bath mat.

We booked a "superior suite with waterfront view" via Booked.net. When we arrived, we were told by the manager that Booked.net had not booked us into a suite. Instead, we had been assigned a deluxe room (the lowest level of accommodation). The manager tried to give us what we were expecting, but the hotel was fully booked on our first night, and the best they could do was to give us to a junior suite. They then moved use to a "superior suite with waterfront view" for the 2nd through 4th nights. I appreciated that they tried to live up to our expectations, despite a gross error on the part of Booked.net. The suite was amazing and wonderful!

See above. They said that Booked.net had not arranged with the hotel what they had guaranteed to us.

Rooms are large, bed was very comfortable,the bathroom was luxurious with great bathtub. Staff was very helpful. The waterfront location was great.

WiFi was an extra fee, which seemed churlish given the price of the rooms. The in-room coffee service was mediocre, with a keurig that never got warmer than, well, warm. Finally, the in-room fridge was so full of stuff for sale that there was very little room for me to store my own food. These are little inconveniences, but they impacted my stay.

The room was great

Pool and spa were disapointing

The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay.

The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.

Bed was good, nice room size, windows on two sides

Pillows were too small and squishy